Robotic Process Automation (RPA)


Robotic Process Automation (RPA) is a software technology that copies the way humans interact with digital systems to perform repetitive, high volume tasks. It is an efficient way to save both time and money spent on manual repetitive operations.

What is Robotic Process Automation?

Robotic process automation is the term used for software systems that partially or fully automate human activities that are manual, rule-based, and repetitive.

They work by replicating the tasks of humans interacting with one or more software applications to perform tasks such as data entry, process standard transactions, or respond to simple customer service queries.

RPA technology creates software programs or bots that can log into applications, manipulate data, complete tasks, and communicate with other digital systems as required with 100% precision and a much faster speed.

Robotics process automation is used to replace repetitive tasks performed by humans, with a virtual workforce. RPA doesn’t require any development of code, allowing teams to implement it without learning new tools or asking IT teams for support.

One thing to note is that RPA is not AI and AI is not RPA, but the use of both can unlock massive new possibilities for organizations everywhere.

How Does RPA Work?

An effective RPA tool is programmed to conduct all the steps without human input once a request is received.

The system operates by running through a set of workflow tasks, which provide the bots with a pre-set of instructions. Once the workflow has been programed into the RPA, the system then autonomously runs the program and deploys the same tasks repeatedly to the exact requirements.

A successful RPA process depends on the incoming data being complete, accurate and correctly formatted. Which is why it is important to prepare and cleanse the data correctly beforehand, so that the data is presented in the proper, structured format, easily allowing the bots to follow workflows without oversight.

In case of errors, the robots can recognize if any essential details are missing, and request for the proper data from the original sender, preventing any mistakes that are caused by user error.

How Is RPA used in Document Processes Automation?

A well-designed RPA can not only speed up document processing and eliminate human errors, but they can also be highly cost-effective.

Modern RPA systems use AI, machine learning and natural language processing to ease workflow problems. They also provide some integration with centralized IT governance and management capabilities, making it easier to scale the use of RPA across the enterprise. This allows enterprises to bridge from their legacy or existing systems into the more modern API economy without requiring them to modernize their platforms first.

Once the system is set up for the robots to route and store your documents, the workflow will become fully automated with the least monitoring and the maximum efficiency. RPA also ensures your document routing process is streamlined once the document is submitted.

Why is RPA Important?

RPA can be useful to any size of business that performs repetitive tasks by staff, and it can be deployed on a small scale, as well as setups suitable for enterprise corporations.

By deploying RPA, businesses will improve the time and accuracy of their processes by eliminating human errors and the need to correct them. Other benefits of RPA include higher operational agility, better opportunities for auditing the automated processes, and insights into the company’s workforce that will provide a better view of existing issues in the processes and proactively fix them.

As more businesses look towards technology and automation to improve efficiency, reduce costs, and build up organizational resilience, Robotic Process Automation is at the forefront among all these choices.

Robotic Process Automation Technology Use Cases

RPA today is driving newer efficiencies and providing industries with new freedom for employees. Enterprises ranging from financial services to healthcare have implemented RPA in areas such as finance, compliance, legal, customers service, operations, and IT. Virtually any industry that has high volume, business rule driven, repeatable process can be automated using RPA.

A good example of RPA is the “chatbot” that is now used on many websites, which is almost always a robotic process automation tool, not a human on the other end. It can automatically provide pre-set instructions to handle standard queries like “where do you find xyz on the website” and “how do I reset my password”.

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