Every night, at a late hour when other areas of St. Mary’s General Hospital were quiet, a batch report from one its labs would start printing – and printing – until there were as many as 500 faxes waiting to be taken out, folded and distributed throughout the next day. The onerous nature of this process is just one example of what prompted the organization to explore an automated Electronic Report Distribution System (eRDS) that would bring greater efficiency across its workforce.
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